Shipping Policy

Shipping Policy (United States Only)

This Shipping Policy applies to orders shipped within the United States only.

Order Processing Time

All Bozi orders are processed Monday through Friday (excluding federal holidays).

  • Orders placed before 12:00 PM (local warehouse time) are typically processed the same business day.

  • Orders placed after 12:00 PM are generally processed the following business day.

Orders placed on weekends or holidays will be processed on the next business day.

In approximately 95% of cases, orders are processed within 1 business day. In rare cases, processing may take slightly longer due to high order volume or circumstances outside of our control.

Shipping Timeframes (United States)

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 2–3 business days

Delivery times begin once your order has shipped, not when it is placed.

Please note:

  • We do not ship on weekends or federal holidays.

  • Delivery timelines are estimates and not guaranteed.

Order Tracking

All Bozi orders are shipped with full tracking.

You will receive an email with your tracking number once your order has shipped, allowing you to monitor your delivery status at any time.

Some shipments may require a signature upon delivery depending on carrier policies or order value.

Delayed Shipments

While we work hard to ensure timely delivery, once your package has been handed over to the shipping carrier, it is outside of our direct control.

If your package appears delayed:

  1. Please first check your tracking link for updates.

  2. If there has been no movement for an extended period, contact us at:
    trybozi.help@gmail.com

Please include:

  • Your order number

  • The full name used on the order

Customer service responses are provided within 1–2 business days. We are not available on weekends.

Lost, Stolen, or Marked Delivered Packages

Bozi is not responsible for packages that are:

  • Marked as delivered by the carrier but not received

  • Lost due to incorrect shipping information provided at checkout

If your tracking shows “Delivered” but you did not receive the package:

  • Please contact the carrier directly to open a claim.

  • Then contact us for assistance.

We may offer support on a case-by-case basis but are not liable for carrier-confirmed deliveries.

Incorrect Shipping Address

It is the customer’s responsibility to provide an accurate shipping address at checkout.

Immediately after placing your order, you will receive a confirmation email. You may request an address correction within 60 minutes of purchase.

If you entered an incorrect shipping address:

  • Contact us immediately at trybozi.help@gmail.com

  • We cannot guarantee changes once the order has been processed.

If an address modification must be made after order placement, a $9.00 address correction fee may apply due to warehouse handling charges.

If a package is returned to us due to an incorrect address, the customer is responsible for reshipping costs.

Shipping Restrictions

We currently ship within the United States only.

We do not ship to:

  • P.O. Boxes (if applicable — remove if you allow them)

  • Military APO/FPO addresses (if applicable — adjust if needed)

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of:

    • The outer packaging

    • The damaged product

  2. Contact us within 7 days of delivery at:
    trybozi.help@gmail.com

We will review your case and may issue a replacement or refund at our discretion.

Carrier Responsibility

Bozi partners with third-party carriers (such as USPS, UPS, or FedEx). Once your order is shipped, delivery timing and handling are the responsibility of the carrier.

We are not liable for delays caused by:

  • Weather conditions

  • Carrier backlogs

  • Natural disasters

  • Incorrect address information

  • Customer unavailability