Refund Policy

Refund Policy

Returns and Refund Policy

Foods and perishable goods cannot be returned. As Bozi food-based natural supplements are perishable goods, we cannot offer refunds or exchanges on any purchases.

On top of this, we set world-leading quality standards with our products. To keep in compliance with our quality protocols, we cannot allow products to return to our warehouse once they have left. As you can understand, we cannot control what happens to goods once they leave the warehouse. We have set this policy to ensure you are getting the highest possible standards and to safeguard your health and well-being.

Money-Back Guarantee (Digital Course / Program)

Bozi offers a 60-Day Money-Back Guarantee for the Calm Clarity.

We are confident in the quality, educational value, and experience provided through this program. That’s why we offer a 60-day guarantee from the date of purchase.

If, within 60 days of purchase, you feel that the Calm Clarity did not meet your expectations or deliver the value described, you may contact our customer support team to request a refund.

Eligibility & Conditions

This guarantee applies to the Calm Clarity purchased directly from Bozi.

To be eligible for a refund:

  • Your request must be submitted within 60 days of purchase

  • You must have actively engaged with the course, such as:

    • Accessing the course platform

    • Viewing course materials or recordings

    • Participating in available sessions or following the program structure

Refund requests may be denied if:

  • The course has been fully completed

  • The refund request is submitted after the 60-day period

Upon refund approval:

  • Access to the course, community, and any related digital materials is revoked

  • Any downloadable resources or recordings provided as part of the course will no longer be accessible

Please note that, once you request a refund on these grounds, you will not be able to repurchase access to the course.

Postage Companies

Bozi is not liable for any goods lost or damaged by DHL, FedEx, AN Post, or any other third-party postage carriers in the EU.

In all other cases where your product does not arrive or is damaged, Bozi can issue a discretionary refund. If Bozi decides to issue a refund, credit will be applied to your original mode of payment. However, we are happy to provide you with a full refund under one of our money-back guarantees listed below.

We Do Not Allow Returns or Refunds for the Following Reasons

Didn’t like the taste (secondary consideration to its benefits)

We do our best to provide you with high-quality products that taste great, though we understand that deliciousness is subjective, and its perception varies depending on who takes the supplement. However, at the moment we are not able to issue a refund based on the taste of our products and not on results.

If you use our products but don’t perceive any changes in your health and well-being, do reach out to us and our support team will review your case to potentially issue a discretionary refund.

Are allergic to the product or an ingredient

All of our products contain a detailed label listing all ingredients. Please make sure to read it carefully and consult with your doctor before buying, because we’ll be unable to offer a refund on these grounds.

If you need further clarification, you can always contact our customer service team.

Ordered too much

Unfortunately, you can’t return our products after receiving them. In case you made a mistake and ordered more products than you intended to, contact our customer support team via email at trybozi.help@gmail.com within 48 hours of your purchase, so they can review your case and make a decision accordingly.

Ordered the wrong item

It’s your responsibility to ensure you are ordering the correct item for your own circumstances. If you are unsure which items to order, please contact our customer service team.

If you order the wrong item, please contact us immediately and we will do our best to cancel your order before it goes out. However, we cannot make any guarantees. If your order has already been sent out, we cannot provide a refund or accept the goods back into our store.

Please also take into consideration that customer service response times can take up to 24 hours and only occur on weekdays at this point in time.

Were suffering from financial hardship

We understand that financial hardships can occur and that you may not be able to continue with your subscription at the moment. To avoid this situation, it may be better to choose the “one time” option for your preferred product when finishing your purchase.

Whenever you find yourself in a better financial situation, you can continue buying our subscription products without issues.

Bozi’s Guarantee (Supplements)

Bozi also offers a “Down-To-The-Last-Scoop” 100% Risk-Free, 60-Day Money-Back Guarantee for all its products.

We trust completely in the quality and effectiveness of our supplements when improving your health and wellbeing. That is why we offer a guarantee for 60 days after the purchase date. In case you don’t experience the intended benefits of our products, you can get in touch with our customer service team to discuss a refund.

Conditions

  • This guarantee applies only to the 1 jar / 1 month option. If you purchased a bundle, our guarantee will cover the first month’s supply only.

  • As stated above, our guarantee is based on the success of our products when supporting your health goals. For this, you’ll need to take all dosages of our products as instructed. If you follow instructions and they still show no results, we will process a refund.

  • Please note that it’s not possible to ask for a refund based on the products’ flavour only.

  • If you ask for a refund for products that support gut health (example: Calm Clarity), please understand that your diet and lifestyle play a key role in the results obtained. Thus, we can offer a refund only to clients who can show they have taken at least 9 servings of our products and have not ingested alcohol or junk food during this period, as these foods reduce the chances of the product working.

Once you have requested our guarantee, please note you won’t be able to purchase the same products again in our store.

Contact Us

To request help with an order, refund, or guarantee request, contact:
Email: trybozi.help@gmail.com